Hitek Maritime Services Advantage

Hitek Service Advantage

QUALITY SERVICE ANYDAY, ANYTIME, ANYWHERE

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Recruiting: Hitek employees are carefully recruited and trained using a highly-refined combination of sources, scoring, interviewing, and testing.
Development: Hitek Service Technicians are developed via a detailed, multi-year grading plan and regularly attend industry-leading factory training schools.
Spares: Hitek's enterprise inventory system flags and replenishes high-failure items. Inventory is accessible worldwide, 24/7.
Kits: For field work, Hitek operates a system of comprehensive “service kits”, as opposed to just keeping “loose spares” on a stockroom shelf.
Measurement: First-Time-Fix-Rates & Customer Retention Rates are two primary metrics utilized.
Knowledge: Nearly all our executives, managers, salesperson and dispatchers started as technicians.
Volume: Hitek service attendances performed have grown leading to building expertise and implementing manufacturer’s training.

Pricing: Hitek’s Service Labor Rates trend lower than our peers. Our “average invoice” amount is below that of an estimated 80% of our marine service peers.
Travel Costs: Hitek minimizes travel costs by dispatching the most qualified and competent technicians for all round success supplemented by an extensive cadre of 90+ convenient, qualified global agents.
Contracts: Hitek offers service contract options which are effective, economical, and targeted to meet the various needs of our customers.

Hitek World Service is staffed live 24/7/365 with technical coordinators to enable immediate response to service and parts needs.
Network: Hitek offers comprehensive coverage with Hitek Service Technicians stationed in the Americas, and complemented by service partners in the most convenient ports. Through Hitek World Service, clients have access to authorized service agents worldwide.
Brands: Hitek is authorized, and stocks spare parts, on an exceptionally wide range of the marine industry’s most popular and respected brands.
Parts: Hitek stocks spare parts and service kits; ready for immediate deployment.
Class Societies: Hitek works with every major Class Society and the FCC.